SHIPPING AND DELIVERY POLICY
Last updated: July 20, 2026
Orders placed through our store are shipped via Global24.
Delivery Cost
Delivery is free for all orders.
Processing and Delivery Time
Orders are prepared for shipment after payment has been successfully received.
The estimated delivery time is 3–5 business days from the date the order is dispatched.
Orders placed on weekends or public holidays may be processed on the next business day.
The stated delivery time is an estimate. Delays may occur due to circumstances beyond our control, such as carrier issues, adverse weather conditions, or periods of increased order volume.
Shipment Tracking
After your order has been dispatched, you may receive an email containing a shipping confirmation and a tracking number or tracking link, where this option is available.
Delivery Address
The customer is responsible for providing a correct and complete delivery address.
If you notice an error in the address after placing your order, please contact us as soon as possible. Once the parcel has been dispatched, changing the delivery address may no longer be possible.
Delivery Problems
If your parcel has not arrived within the estimated delivery time, has been damaged, or its tracking status has not changed for an extended period, please contact us.
Contact
Smilumin LLC
Email: info@crest.me.uk
Telephone: +44 20 3807 1085